Environment
- Windows 2008 Server R2
- Citrix XenApp 6.5
- Citrix Web Interface 5.4
Issue
- Workstations using the PNAgent\Receiver are getting the following error:
”The remote server failed to execute the application launch request. Please contact your administrator for further details”
” Citrix Receiver could not contact the server. Please check your network connection”
- Workstations browsing to the Citrix Web Interface site are getting the following error:
”An authentication error occurred”
- On the Citrix Web Interface server the following errors are present in the Event Viewer.
Site path: C:\inetpub\wwwroot\Citrix\PNAgent.
All the Citrix XML Services configured for farm (farm name) failed to respond to this XML Service transaction. [Unique Log ID: 8d3053f4]
Resolution
On the Citrix Web Interface, modify the XML Port from 80 to 8080
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